TERMS AND CONDITIONS OF DELIVERY AND STORAGE
By using LOGISTI-K services, the client accepts the following terms and conditions:
1. Payment Confirmation
All merchandise, packages, or shipments will be delivered only upon confirmation of full payment for services, taxes, storage, customs duties, or other applicable concepts.
2. Coordination of Deliveries and Pickups
Any request for pickup, delivery, or dispatch scheduling must be made before 12:00 p.m. local time on the required day. Requests received after 12:00 p.m. will be scheduled for the next business day, subject to operational availability.
3. Storage and Abandonment of Merchandise
Packages and merchandise will remain in storage at no additional cost only during the period established by LOGISTI-K. Any merchandise not claimed within fifteen (15) calendar days after notification of availability for delivery or pickup will be considered abandoned. Once abandonment is declared, LOGISTI-K shall have the right to take possession of the merchandise and dispose of it as it deems convenient, without any obligation to compensate the client.
4. Insurance, Damages, and Losses
Claims for damage, loss, or missing insured merchandise must be notified in writing within the first forty-eight (48) hours following receipt of the shipment. For the evaluation of any claim, the client must provide photographic evidence, supporting documentation, and keep the original packaging. After this period, insurance coverage will automatically be null and void, and no compensation or indemnity will apply.
5. Limitation of Liability
LOGISTI-K will not be liable for claims submitted outside the deadlines established in these terms and conditions. The client acknowledges and accepts that failure to comply with the indicated procedures and times limits any right to claim, refund, or compensation.
IMPORTANT:
All merchandise will be delivered only upon confirmation of payment. Pickup or delivery coordination must be done before 12:00 p.m.; otherwise, it will be scheduled for the next business day. Merchandise not claimed within 15 calendar days of arrival will be considered abandoned and will become available to LOGISTI-K. Claims for damage or loss of insured cargo must be submitted within the first 48 hours of receipt; after this period, no coverage, compensation, or claim will apply.
CREDIT/DEBIT CARD PAYMENT AND NO-REFUND POLICY
With the objective of providing transparency and security in transactions, the following conditions are established for payments made by credit or debit card:
1. Acceptance of Card Payments
LOGISTI-K accepts payments through credit and debit cards authorized by the corresponding financial operators. Every transaction is subject to validation and approval by the card issuing entity. The customer is responsible for verifying the accuracy of the data provided before confirming any payment.
2. Final Character of the Transaction
Once the payment is processed and approved, the transaction will be considered final and valid for the provision of the contracted services. The issuance of the payment receipt constitutes evidence of the acceptance of the service and of the commercial conditions in force.
3. No-Refund Policy
All payments made by credit or debit card are final and non-refundable. LOGISTI-K does not make returns, refunds, or reversals of payments for contracted services, reservations, storage, transport, logistical management, or other services provided. The customer acknowledges and accepts this condition at the time of making the payment.
4. Chargebacks and Disputes
In the event that the customer initiates a chargeback, dispute, or non-recognition of transaction before their financial institution regarding a service actually provided, LOGISTI-K reserves the right to present all documentation and evidence to support the validity of the transaction. Administrative, financial, or legal expenses arising from an unjustified dispute may be transferred to the customer when allowed by applicable legislation.
5. Exceptions
Adjustments or corrections will only proceed when there is a verifiable error exclusively attributable to LOGISTI-K, without this constituting an obligation for a cash refund or transaction reversal.
6. Acceptance
By making a card payment, the customer declares to have read, understood, and fully accepted this Credit/Debit Card Payment and No-Refund Policy.
© LOGISTI-K. All rights reserved.